Primary sources · Press release
PARLIAMENT QUESTION: PERFORMANCE OF CPGRAMS
Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: PERFORMANCE OF CPGRAMS
प्रविष्टि तिथि:
13 AUG 2026 1:26PM by PIB Delhi
The Ministry/Department wise details of grievances received, disposed of and pending on the CPGRAMS portal during FY 2023-24 to FY 2025-26 is enclosed at Annexure-I.
The Comprehensive Guidelines for Effective Redressal of Public Grievances issued on 23rd August 2024 advises the grievance redressal timelines of 21 days. The details of Ministry/Department wise average disposal time in the year 2025-26 are enclosed at Annexure-II.
To independently assess the citizen satisfaction on grievance resolution on CPGRAMS, a Feedback Call Centre is operational since July 2022.
This information was given by the Minister of State (Ind. Charge) Science & Technology; Earth Sciences and Minister of State PMO; Personnel, Public Grievances and Pensions; Department of Atomic Energy and Space Dr. Jitendra Singh in a written reply in Rajya Sabha today.
Annexure-I Central Ministry/Department wise progress report for FY 2023-24 (as on 05-08-2026)
Ministry/Department/Organization
Carry forward
Received
Disposed
Pending
Central Board of Direct Taxes (Income Tax)
13726
69638
71077
12287
Central Board of Indirect Taxes and Customs
483
13508
13839
152
Department for Promotion of Industry and Internal Trade
54
2497
2342
209
Department of Administrative Reforms and Public Grievances - PG Division
1065
6522
6458
1129
Department of Agriculture and Farmers Welfare
8323
123744
125329
6738
Department of Agriculture Research and Education
370
1345
1557
158
Department of Animal Husbandry, Dairying
60
1853
1754
159
Department of Atomic Energy
177
1323
1354
146
Department of Bio Technology
24
356
361
19
Department of Chemicals and Petrochemicals
72
474
537
9
Department of Commerce
219
4238
4218
239
Department of Consumer Affairs
862
17081
16976
967
Department of Defence
1147
15795
16226
716
Department of Defence Finance
1235
20999
19439
2795
Department of Defence Production
70
1959
1748
281
Department of Defence Research and Development
39
835
800
74
Department of Economic Affairs ACC Division
1231
3784
4336
679
Department of Empowerment of Persons with Disabilities
47
2957
2884
120
Department of Ex Servicemen Welfare
3379
41653
40983
4049
Department of Expenditure
89
2401
2398
92
Department of Fertilizers
59
532
486
105
Department of Financial Services (Banking Division)
6233
151770
150851
7152
Department of Financial Services (Insurance Division)
300
22932
22838
394
Department of Financial Services (Pension Reforms)
45
2872
2838
79
Department of Fisheries
18
478
464
32
Department of Food and Public Distribution
140
8423
8356
207
Department of Health & Family Welfare
2350
33774
32753
3371
Department of Health Research
41
1051
989
103
Department of Higher Education
1278
17080
17027
1331
Department of Investment & Public Asset Management
24
995
997
22
Ministry/Department/Organization
Carry forward
Received
Disposed
Pending
Department of Justice
474
12729
12631
572
Department of Land Resources
18
3615
3590
43
Department of Legal Affairs
23
3783
3741
65
Department of Military Affairs
421
4691
4676
436
Department of Official Language
34
242
258
18
Department of Personnel and Training
3175
23385
25951
609
Department of Pharmaceuticals
64
974
996
42
Department of Posts
1933
58188
58928
1193
Department of Public Enterprises
0
569
555
14
Department of Revenue
2172
9710
11781
101
Department of Rural Development
1531
392552
371502
22581
Department of School Education and Literacy
1459
14474
13118
2815
Department of Science and Technology
118
1291
1338
71
Department of Scientific & Industrial Research
51
895
898
48
Department of Social Justice and Empowerment
275
8466
8477
264
Department of Space
60
547
553
54
Department of Sports
70
1122
1111
81
Department of Telecommunications
533
47810
47657
686
Department of Youth Affairs
75
779
770
84
Legislative Department
71
1226
1268
29
Ministry of Coal
161
3699
3713
147
Ministry of Ayush
91
2311
2361
41
Ministry of Civil Aviation
583
9089
9379
293
Ministry of Cooperation
352
30955
31196
111
Ministry of Corporate Affairs
772
25920
25990
702
Ministry of Culture
339
2774
2784
329
Ministry of Development of North Eastern Region
5
210
208
7
Ministry of Drinking Water and Sanitation
772
9943
7967
2748
Ministry of Earth Sciences
28
396
410
14
Ministry of Electronics & Information Technology
471
8431
8586
316
Ministry of Environment, Forest and Climate Change
188
5441
5389
240
Ministry of External Affairs
1070
19953
19432
1591
Ministry of Food Processing Industries
15
547
534
28
Ministry of Heavy Industries
41
1127
1080
88
Ministry of Home Affairs
1721
53179
53278
1622
Ministry of Housing and Urban Affairs
1141
47321
39017
9445
Ministry of Information and Broadcasting
431
3704
3794
341
Ministry of Labour and Employment
2318
161036
159343
4011
Ministry/Department/Organization
Carry forward
Received
Disposed
Pending
Ministry of Micro Small and Medium Enterprises
82
2518
2446
154
Ministry of Mines
34
1075
1036
73
Ministry of Minority Affairs
140
2720
2580
280
Ministry of New and Renewable Energy
21
931
876
76
Ministry of Panchayati Raj
51
8283
8104
230
Ministry of Parliamentary Affairs
21
2934
2941
14
Ministry of Petroleum and Natural Gas
659
18924
17275
2308
Ministry of Power
185
4392
4354
223
Ministry of Railways ( Railway Board)
2467
64542
64043
2966
Ministry of Road Transport and Highways
1254
22696
22891
1059
Ministry of Shipping
308
1669
1882
95
Ministry of Skill Development and Entrepreneurship
183
2313
2341
155
Ministry of Statistics and Programme Implementation
66
494
543
17
Ministry of Steel
50
1244
1210
84
Ministry of Textiles
67
983
906
144
Ministry of Tourism
101
2687
2665
123
Ministry of Tribal Affairs
169
2065
2140
94
Ministry of Water Resources, River Development & Ganga Rejuvenation
122
5251
5182
191
Ministry of Women and Child Development
301
6736
6656
381
NITI Aayog
20
4229
4195
54
O/o the Comptroller & Auditor General of India
132
5548
5457
223
Staff Selection Commission
1211
10542
11553
200
Unique Identification Authority of India
357
18870
18041
1186
Total
74217
1737599
1705792
106024
Central Ministry/Department wise progress report for FY 2024-25 (as on 05-08-2026)
Ministry/Department/Organization
Carry forward
Received
Disposed
Pending
Central Board of Direct Taxes (Income Tax)
12287
63277
64906
10658
Central Board of Indirect Taxes and Customs
152
12671
12614
209
Department for Promotion of Industry and Internal Trade
209
2172
2267
114
Department of Administrative Reforms and Public Grievances - PG Division
1129
5041
5929
241
Department of Agriculture and Farmers Welfare
6738
86201
90278
2661
Department of Agriculture Research and Education
158
1613
1652
119
Department of Animal Husbandry, Dairying
159
1759
1729
189
Department of Atomic Energy
146
1740
1807
79
Department of Bio Technology
19
156
135
40
Department of Chemicals and Petrochemicals
9
361
363
7
Department of Commerce
239
4147
4230
156
Department of Consumer Affairs
967
17544
17527
984
Department of Defence
716
16674
16986
404
Department of Defence Finance
2795
28338
29970
1163
Department of Defence Production
281
1939
2091
129
Department of Defence Research and Development
74
739
775
38
Department of Economic Affairs ACC Division
679
3054
3377
356
Department of Empowerment of Persons with Disabilities
120
2924
2880
164
Department of Ex Servicemen Welfare
4049
47692
48362
3379
Department of Expenditure
92
1537
1521
108
Department of Fertilizers
105
430
512
23
Department of Financial Services (Banking Division)
7152
155225
156828
5549
Department of Financial Services (Insurance Division)
394
24084
24035
443
Department of Financial Services (Pension Reforms)
79
2951
2949
81
Department of Fisheries
32
364
381
15
Department of Food and Public Distribution
207
11215
11242
180
Department of Health & Family Welfare
3371
37681
38820
2232
Department of Health Research
103
813
876
40
Department of Higher Education
1331
19388
19526
1193
Department of Investment & Public Asset Management
22
800
800
22
Department of Justice
572
11229
11606
195
Ministry/Department/Organization
Carry forward
Received
Disposed
Pending
Department of Land Resources
43
4246
4228
61
Department of Legal Affairs
65
3043
2924
184
Department of Military Affairs
436
4569
4678
327
Department of Official Language
18
206
217
7
Department of Personnel and Training
609
18009
17909
709
Department of Pharmaceuticals
42
1012
1006
48
Department of Posts
1193
53843
53785
1251
Department of Public Enterprises
14
565
574
5
Department of Revenue
101
8004
7996
109
Department of Rural Development
22581
354608
375928
1261
Department of School Education and Literacy
2815
14838
16684
969
Department of Science and Technology
71
1024
1032
63
Department of Scientific & Industrial Research
48
1192
1207
33
Department of Social Justice and Empowerment
264
7567
7569
262
Department of Space
54
550
577
27
Department of Sports
81
1099
1098
82
Department of Telecommunications
686
62961
63035
612
Department of Youth Affairs
84
633
644
73
Legislative Department
29
734
702
61
Ministry of Coal
147
4138
4078
207
Ministry of Ayush
41
1856
1868
29
Ministry of Civil Aviation
293
5744
5657
380
Ministry of Cooperation
111
4936
4861
186
Ministry of Corporate Affairs
702
13410
13680
432
Ministry of Culture
329
2433
2534
228
Ministry of Development of North Eastern Region
7
133
139
1
Ministry of Drinking Water and Sanitation
2748
9454
11869
333
Ministry of Earth Sciences
14
318
317
15
Ministry of Electronics & Information Technology
316
9328
9351
293
Ministry of Environment, Forest and Climate Change
240
6205
6166
279
Ministry of External Affairs
1591
15895
16575
911
Ministry of Food Processing Industries
28
427
437
18
Ministry of Heavy Industries
88
1324
1395
17
Ministry of Home Affairs
1622
55095
54999
1718
Ministry of Housing and Urban Affairs
9445
28546
36322
1669
Ministry of Information and Broadcasting
341
3951
4095
197
Ministry of Labour and Employment
4011
192160
189110
7061
Ministry of Micro Small and Medium Enterprises
154
15343
14866
631
Ministry/Department/Organization
Carry forward
Received
Disposed
Pending
Ministry of Mines
73
1250
1277
46
Ministry of Minority Affairs
280
3201
3335
146
Ministry of New and Renewable Energy
76
2198
2172
102
Ministry of Panchayati Raj
230
9692
9781
141
Ministry of Parliamentary Affairs
14
1336
1344
6
Ministry of Petroleum and Natural Gas
2308
20343
20864
1787
Ministry of Power
223
5156
5192
187
Ministry of Railways (Railway Board)
2966
64381
64413
2934
Ministry of Road Transport and Highways
1059
27562
27504
1117
Ministry of Shipping
95
1259
1283
71
Ministry of Skill Development and Entrepreneurship
155
9129
8556
728
Ministry of Statistics and Programme Implementation
17
411
387
41
Ministry of Steel
84
1049
1065
68
Ministry of Textiles
144
847
962
29
Ministry of Tourism
123
2337
2392
68
Ministry of Tribal Affairs
94
3265
3311
48
Ministry of Water Resources, River Development & Ganga Rejuvenation
191
2870
2905
156
Ministry of Women and Child Development
381
7902
8042
241
NITI Aayog
54
3126
3132
48
O/o the Comptroller & Auditor General of India
223
1440
1583
80
Staff Selection Commission
200
5636
5056
780
Unique Identification Authority of India
1186
26097
25928
1355
Total
106024
1673645
1717570
62099
Central Ministry/Department wise progress report for FY 2025-26 (as on 05-08-2026)
Ministry/Department/Organization
Carry forward
Received
Disposed
Pending
Central Board of Direct Taxes (Income Tax)
10658
67106
72906
4858
Central Board of Indirect Taxes and Customs
209
15359
15359
209
Department for Promotion of Industry and Internal Trade
114
2646
2620
140
Department of Administrative Reforms and Public Grievances - PG Division
241
4559
4432
368
Department of Agriculture and Farmers Welfare
2661
44825
46159
1327
Department of Agriculture Research and Education
119
1719
1756
82
Department of Animal Husbandry, Dairying
189
2952
3025
116
Department of Atomic Energy
79
1733
1763
49
Department of Bio Technology
40
285
318
7
Department of Chemicals and Petrochemicals
7
723
714
16
Department of Commerce
156
5097
5051
202
Department of Consumer Affairs
984
28561
28604
941
Department of Defence
404
20223
20265
362
Department of Defence Finance
1163
47927
45716
3374
Department of Defence Production
129
2130
2115
144
Department of Defence Research and Development
38
1069
1050
57
Department of Economic Affairs ACC Division
356
3260
3172
444
Department of Empowerment of Persons with Disabilities
164
4483
4488
159
Department of Ex Servicemen Welfare
3379
27452
29749
1082
Department of Expenditure
108
2306
2236
178
Department of Fertilizers
23
780
779
24
Department of Financial Services (Banking Division)
5549
221029
223667
2911
Department of Financial Services (Insurance Division)
443
32852
33212
83
Department of Financial Services (Pension Reforms)
81
4694
4675
100
Department of Fisheries
15
646
644
17
Department of Food and Public Distribution
180
18942
16300
2822
Department of Health & Family Welfare
2232
58436
58492
2176
Department of Health Research
40
1164
1159
45
Department of Higher Education
1193
31158
30462
1889
Department of Investment & Public Asset Management
22
966
901
87
Department of Justice
195
13047
13114
128
Department of Land Resources
61
8064
8027
98
Ministry/Department/Organization
Carry forward
Received
Disposed
Pending
Department of Legal Affairs
184
4919
5050
53
Department of Military Affairs
327
11948
10993
1282
Department of Official Language
7
301
306
2
Department of Personnel and Training
709
25869
25726
852
Department of Pharmaceuticals
48
1242
1235
55
Department of Posts
1251
72215
72048
1418
Department of Public Enterprises
5
826
769
62
Department of Revenue
109
11920
11600
429
Department of Rural Development
1261
19162
19269
1154
Department of School Education and Literacy
969
22104
21885
1188
Department of Science and Technology
63
1810
1782
91
Department of Scientific & Industrial Research
33
1031
1021
43
Department of Social Justice and Empowerment
262
11083
11052
293
Department of Space
27
502
485
44
Department of Sports
82
1722
1701
103
Department of Telecommunications
612
98068
97951
729
Department of Youth Affairs
73
793
792
74
Legislative Department
61
1514
1519
56
Ministry of Coal
207
5143
5219
131
Ministry of Ayush
29
3785
3728
86
Ministry of Civil Aviation
380
8150
8169
361
Ministry of Cooperation
186
6781
6126
841
Ministry of Corporate Affairs
432
15081
14769
744
Ministry of Culture
228
3843
3938
133
Ministry of Development of North Eastern Region
1
147
148
0
Ministry of Drinking Water and Sanitation
333
12513
12184
662
Ministry of Earth Sciences
15
357
362
10
Ministry of Electronics & Information Technology
293
15153
15125
321
Ministry of Environment, Forest and Climate Change
279
9470
9271
478
Ministry of External Affairs
911
23266
22972
1205
Ministry of Food Processing Industries
18
632
637
13
Ministry of Heavy Industries
17
2210
2200
27
Ministry of Home Affairs
1718
79613
77615
3716
Ministry of Housing and Urban Affairs
1669
34160
33652
2177
Ministry of Information and Broadcasting
197
5622
5654
165
Ministry of Labour and Employment
7061
284103
275703
15461
Ministry of Micro Small and Medium Enterprises
631
43700
43404
927
Ministry of Mines
46
1815
1797
64
Ministry/Department/Organization
Carry forward
Received
Disposed
Pending
Ministry of Minority Affairs
146
1985
2043
88
Ministry of New and Renewable Energy
102
2585
2550
137
Ministry of Panchayati Raj
141
19620
17304
2457
Ministry of Parliamentary Affairs
6
1862
1847
21
Ministry of Petroleum and Natural Gas
1787
35987
26664
11110
Ministry of Power
187
8227
8349
65
Ministry of Railways ( Railway Board)
2934
82640
81286
4288
Ministry of Road Transport and Highways
1117
53888
53553
1452
Ministry of Shipping
71
1797
1782
86
Ministry of Skill Development and Entrepreneurship
728
15833
16313
248
Ministry of Statistics and Programme Implementation
41
417
419
39
Ministry of Steel
68
1419
1453
34
Ministry of Textiles
29
1119
1129
19
Ministry of Tourism
68
3272
3195
145
Ministry of Tribal Affairs
48
3150
3126
72
Ministry of Water Resources, River Development & Ganga Rejuvenation
156
4279
4208
227
Ministry of Women and Child Development
241
9778
9625
394
NITI Aayog
48
4496
4494
50
O/o the Comptroller & Auditor General of India
80
2781
2759
102
Staff Selection Commission
780
8510
9013
277
Unique Identification Authority of India
1355
51561
51024
1892
Total
62099
1833972
1812923
83148
Annexure-II
Details of Ministry/Department wise average disposal time in the year 2025-26
Ministry/Department/Organization
Average disposal time (In Days)
Central Board of Direct Taxes (Income Tax)
47
Central Board of Indirect Taxes and Customs
8
Department for Promotion of Industry and Internal Trade
15
Department of Administrative Reforms and Public Grievances - PG Division
35
Department of Agriculture and Farmers Welfare
9
Department of Agriculture Research and Education
22
Department of Animal Husbandry, Dairying
20
Department of Atomic Energy
14
Department of Bio Technology
31
Department of Chemicals and Petrochemicals
6
Department of Commerce
19
Department of Consumer Affairs
11
Department of Defence
7
Department of Defence Finance
19
Department of Defence Production
18
Department of Defence Research and Development
23
Department of Economic Affairs ACC Division
46
Department of Empowerment of Persons with Disabilities
13
Department of Ex Servicemen Welfare
31
Department of Expenditure
22
Department of Fertilizers
10
Department of Financial Services (Banking Division)
9
Department of Financial Services (Insurance Division)
8
Department of Financial Services (Pension Reforms)
5
Department of Fisheries
9
Department of Food and Public Distribution
18
Department of Health & Family Welfare
13
Department of Health Research
11
Department of Higher Education
15
Department of Investment & Public Asset Management
7
Department of Justice
8
Department of Land Resources
3
Department of Legal Affairs
14
Department of Military Affairs
12
Department of Official Language
7
Department of Personnel and Training
11
Department of Pharmaceuticals
9
Ministry/Department/Organization
Average disposal time (In Days)
Department of Posts
7
Department of Public Enterprises
4
Department of Revenue
7
Department of Rural Development
20
Department of School Education and Literacy
16
Department of Science and Technology
17
Department of Scientific & Industrial Research
17
Department of Social Justice and Empowerment
7
Department of Space
22
Department of Sports
17
Department of Telecommunications
6
Department of Youth Affairs
29
Legislative Department
12
Ministry of Coal
13
Ministry of Ayush
5
Ministry of Civil Aviation
15
Ministry of Cooperation
9
Ministry of Corporate Affairs
12
Ministry of Culture
14
Ministry of Development of North Eastern Region
2
Ministry of Drinking Water and Sanitation
14
Ministry of Earth Sciences
15
Ministry of Electronics & Information Technology
7
Ministry of Environment, Forest and Climate Change
10
Ministry of External Affairs
17
Ministry of Food Processing Industries
11
Ministry of Heavy Industries
4
Ministry of Home Affairs
17
Ministry of Housing and Urban Affairs
20
Ministry of Information and Broadcasting
12
Ministry of Labour and Employment
15
Ministry of Micro Small and Medium Enterprises
9
Ministry of Mines
12
Ministry of Minority Affairs
31
Ministry of New and Renewable Energy
15
Ministry of Panchayati Raj
20
Ministry of Parliamentary Affairs
2
Ministry of Petroleum and Natural Gas
28
Ministry of Power
4
Ministry of Railways (Railway Board)
15
Ministry of Road Transport and Highways
9
Ministry/Department/Organization
Average disposal time (In Days)
Ministry of Shipping
13
Ministry of Skill Development and Entrepreneurship
11
Ministry of Statistics and Programme Implementation
18
Ministry of Steel
13
Ministry of Textiles
11
Ministry of Tourism
8
Ministry of Tribal Affairs
6
Ministry of Water Resources, River Development & Ganga Rejuvenation
15
Ministry of Women and Child Development
13
NITI Aayog
2
O/o the Comptroller & Auditor General of India
10
Staff Selection Commission
32
Unique Identification Authority of India
13
*****
NKR/AV
(रिलीज़ आईडी: 2298781)
आगंतुक पटल : 34