TRAI assessed mobile network quality across Srinagar, Ganderbal, Anantnag, Gulmarg, Pahalgam, and surrounding areas, including key highways connecting Srinagar to Pahalgam and Gulmarg.

Information Note to the Press (Press Release No. 110 / 2026)

TELECOM REGULATORY AUTHORITY OF INDIA

www.trai.gov.in

New Delhi, 04 Aug 2026

For Immediate Release

TRAI Assesses Mobile Network Quality Across Srinagar, Rajbagh, Nowgam, Chanpora,

Hyderpora, Ranbirgarh, Shadi Pora, Dab Sadat, Seh Pora, Ganderbal, Rangil, New Theed, Dani

Hama, Rainawari, Soura, Hardu Aboora , Gulmarg, Anantnag, Hakura Badas Gam, Qazigund,

Qaimoh, Bijbehara, Mattan, Seer Hamdan, Srigufwara, Sallar Pahalgam, Srinagar to Pahalgam

Highway passing through Pampore, Lethipora, Barsoo, Awantipora, Chersoo

Awantipora,Bijbehara, Mattan,Seer Hamdan, Aishmuqam, Yanier and Srinagar to Gulmarg

Highway passing through Narbal, Kawoosa Khalisa, Magam, Kunzer, Cahandilora, Tungmarg

and Gulmarg etc.

The Telecom Regulatory Authority of India (TRAI) has released findings of Independent Drive

Test (IDT) conducted across Srinagar City, Gulmarg City, Anantnag City, Pahalgam City,

Srinagar to Pahalgam Highway and Srinagar to Gulmarg Highway Route under J&K LSA, during

the month of June 2026, for information of general telecom consumers. The purpose of this drive

test is to assess and verify real time quality of mobile network services (both voice & data)

provided by Telecom Service Providers (TSPs). During the IDT, TRAI captures performance of

TSPs for key Quality of Service (QoS) parameters like Coverage, Call Drop Rate (CDR), Call

Setup Success Rate (CSSR), data Download (DL) and Upload (UL) throughput etc., which are then

published to inform Consumers and encourage TSPs to improve their services.

2. These IDTs have been designed to capture on ground mobile network performance of all

TSPs across diverse usages environment like cities, hotspots, public transport hubs, etc. In this

type of drive testing, live data and voice sessions are established using SIM cards from all TSPs

over 2G, 3G, 4G and 5G networks. Multiple advanced test handsets are used, and the sessions are

monitored and analyzed in real-time using advanced Software Systems.

3. TRAI, through its appointed agency, conducted drive tests across City drive – 373.6 Km,

Highway Drive-111.5 Km, Hotspot locations - 06, Walk Test – 4.9 Km and Inter Operator Calling

at 01 location during 08th June 2026 to 12th June 2026 in J&K LSA. These tests were conducted

under the supervision of the TRAI Regional Office Delhi. The observations presented in drive

test reports represent the performance of the TSPs on the area / route under test on the day / time

of conducting the drive test.

4. Drive Test Route Map: The following map provides overview of drive test routes

indicating Railway Drive, Highway Drive, City drive, Hotspots, Walk tests & Inter-operator

calling, as per the legends shown on the map: -

Figure-1: Drive test routes

5. Key Parameters Assessed

a) Coverage Gap: Percentage of samples, for which signal strength observed less than

the minimum prescribed signal strength for respective technology (2G/ 3G/ 4G/ 5G).

b) Voice Services: Call Setup Success Rate (CSSR), Drop Call Rate (DCR), Call Setup

Time, Call Silence Rate, Speech Quality (MOS).

c) Call Silence Instance: Number of call silence instances occurred during the calls.

d) Data Services: Download / Upload Throughput, Latency, Jitter, Packet Drop Rate.

6. The overall mobile network performance in Srinagar and Gulmarg City route for the key

parameters has been summarized below: -

a) Coverage Gap - The signal strength observed during voice testing on the drive test

route in auto-selection mode (5G/4G/3G/2G), measured as the number of samples

having poor signal strength out of the total samples collected, was 194/40350 for

Airtel, 1380/40020 for BSNL, 167/37548 for RJIL and 4500/39609 for VIL. Details

of the coverage gaps have been provided in the map of Annexure-I.

b) Dropped Calls - Dropped calls in auto-selection mode (5G/ 4G/ 3G/ 2G), measured as

the number of dropped calls out of the number of successfully established calls, were

0/360 for Airtel, 07/340 for BSNL, 0/361 for RJIL and 3/360 for VIL. Details of the

dropped call locations have been provided in the map of Annexure-I.

c) Call Silence Instance - Call silence instances in Auto-selection mode (5G/4G),

measured as the total number of silence instances observed for > 3 seconds out of the

total calls established, were 0/350 for Airtel, 39/332 for BSNL, 2/348 for RJIL and

9/344 for VIL. Details of the call silence instance locations have been provided in the

map of Annexure-I.

d) Data Download and Upload Throughput:

i) Data Download performance (Overall): Average download speed was observed as

188.64 Mbps for Airtel (5G), 10.77 Mbps for BSNL (4G), 276.92 Mbps for RJIL (5G)

and 24.14 Mbps for VIL (4G). Detail of Download throughput has been provided in

the map of Annexure-I.

ii) Data Upload performance (Overall): Average upload speed was observed as 33.69

Mbps for Airtel (5G), 6.34 Mbps for BSNL (4G), 35.90 Mbps for RJIL (5G) and 10.79

Mbps for VIL (4G). Details of Upload throughput have been provided in the map of

Annexure-I.

Locations of Dropped Calls and Call Silence instances can be seen by clicking red dot on the

map of Annexure-I.

7. The overall mobile network performance in Anantnag and Pahalgam City route for the

key parameters has been summarized below: -

a) Coverage Gap - The signal strength observed during voice testing on the drive test

route in auto-selection mode (5G/4G/3G/2G), measured as the number of samples

having poor signal strength out of the total samples collected, was 226/17997 for

Airtel, 3242/16735 for BSNL, 365/17914 for RJIL and 6947/15634 for VIL. Details

of the coverage gaps have been provided in the map of Annexure-II.

b) Dropped Calls - Dropped calls in auto-selection mode (5G/ 4G/ 3G/ 2G), measured as

the number of dropped calls out of the number of successfully established calls, were

0/161 for Airtel, 4/142 for BSNL, 0/161 for RJIL and 5/145 for VIL. Details of the

dropped call locations have been provided in the map of Annexure-II.

c) Call Silence Instance - Call silence instances in Auto-selection mode (5G/4G),

measured as the total number of silence instances observed for > 3 seconds out of the

total calls established, were 01/156 for Airtel, 17/133 for BSNL, 2/155 for RJIL and

10/111 for VIL. Details of the call silence instance locations have been provided in

the map of Annexure-II.

d) Data Download and Upload Throughput:

i) Data Download performance (Overall): Average download speed was observed as

183.84 Mbps for Airtel (5G), 6.86 Mbps for BSNL (4G), 163.53 Mbps for RJIL (5G)

and 12.92 Mbps for VIL (4G). Detail of Download throughput has been provided in

the map of Annexure-II.

ii) Data Upload performance (Overall): Average upload speed was observed as 24.43

Mbps for Airtel (5G), 2.91 Mbps for BSNL (4G), 24.98 Mbps for RJIL (5G) and 5.79

Mbps for VIL (4G). Details of Upload throughput have been provided on the map of

Annexure-II.

Locations of Dropped Calls and Call Silence instances can be seen by clicking red dot on the

map of Annexure-II.

8. The overall mobile network performance in Srinagar to Pahalgam Highway Route for the

key parameters has been summarized below: -

a) Coverage Gap - The signal strength observed during voice testing on the drive test

route in auto-selection mode (5G/4G/3G/2G), measured as the number of samples

having poor signal strength out of the total samples collected, was 84/7890 for Airtel,

1912/7878 for BSNL, 138/7919 for RJIL and 2474/7699 for VIL. Details of the

coverage gaps have been provided in the map of Annexure-III.

b) Dropped Calls - Dropped calls in auto-selection mode (5G/ 4G/ 3G/ 2G), measured as

the number of dropped calls out of the number of successfully established calls, were

0/40 for Airtel, 0/38 for BSNL, 0/41 for RJIL and 4/41 for VIL. Details of the dropped

call locations have been provided in the map of Annexure-III.

c) Call Silence Instance - Call silence instances in Auto-selection mode (5G/4G),

measured as the total number of silence instances observed for > 3 seconds out of the

total calls established, were 0/39 for Airtel, 9/35 for BSNL, 0/38 for RJIL and 1/38

for VIL. Details of the call silence instance locations have been provided in the map

of Annexure-III.

d) Data Download and Upload Throughput:

i) Data Download performance (Overall): Average download speed was observed as

192.01 Mbps for Airtel (5G), 14.61 Mbps for BSNL (4G), 88.24 Mbps for RJIL (5G)

and 14.27 Mbps for VIL (4G). Details of Download throughput has been provided in

the map of Annexure-III.

ii) Data Upload performance (Overall): Average upload speed was observed as 34.39

Mbps for Airtel (5G), 8.00 Mbps for BSNL (4G), 32.05 Mbps for RJIL (5G) and 5.90

Mbps for VIL (4G). Details of Upload throughput have been provided in the map of

Annexure-III.

Locations of Dropped Calls and Call Silence instances can be seen by clicking red dot on the

map of Annexure-III.

9. The overall mobile network performance in Srinagar to Gulmarg Highway Route for the

key parameters has been summarized below: -

a) Coverage Gap - The signal strength observed during voice testing on the drive test

route in auto-selection mode (5G/4G/3G/2G), measured as the number of samples

having poor signal strength out of the total samples collected, was 374/4876 for Airtel,

1586/4648 for BSNL, 449/4207 for RJIL and 2284/4499 for VIL. Details of the

coverage gaps have been provided in the map of Annexure-IV.

b) Dropped Calls - Dropped calls in auto-selection mode (5G/ 4G/ 3G/ 2G), measured as

the number of dropped calls out of the number of successfully established calls, were

4/27 for Airtel, 7/26 for BSNL, 7/27 for RJIL and 7/25 for VIL. Details of the dropped

call locations have been provided in the map of Annexure-IV.

c) Call Silence Instance - Call silence instances in Auto-selection mode (5G/4G),

measured as the total number of silence instances observed for > 3 seconds out of the

total calls established, were 4/25 for Airtel, 7/26 for BSNL, 0/22 for RJIL and 1/21

for VIL. Details of the call silence instance locations have been provided in the map

of Annexure-IV.

d) Data Download and Upload Throughput:

i) Data Download performance (Overall): Average download speed was observed as

176.89 Mbps for Airtel (5G), 8.82 Mbps for BSNL (4G), 88.14 Mbps for RJIL (5G)

and 13.80 Mbps for VIL (4G). Detail of Download throughput has been provided in

the map of Annexure-IV.

ii) Data Upload performance (Overall): Average upload speed was observed as 36.14

Mbps for Airtel (5G), 4.20 Mbps for BSNL (4G), 33.45 Mbps for RJIL (5G) and 5.09

Mbps for VIL (4G). Details of Upload throughput have been provided in the map of

Annexure-IV.

Locations of Dropped Calls and Call Silence instances can be seen by clicking red dot on the

map of Annexure-IV.

10. Details of drive test route and area covered during the IDT are as below: -

a) City - The areas covered in the city drive are Srinagar, Rajbagh, Nowgam, Chanpora,

Hyderpora, Ranbirgarh, Shadi Pora, Dab Sadat, Seh Pora, Ganderbal, Rangil, New

Theed, Dani Hama, Rainawari, Soura, Hardu Aboora , Gulmarg, Anantnag, Hakura

Badas Gam, Qazigund, Qaimoh, Bijbehara, Mattan, Seer Hamdan, Srigufwara, Sallar

Pahalgam and nearby areas.

b) Highway - The area covered in the Highway route are Srinagar to Pahalgam Highway

passing through Pampore, Lethipora, Barsoo, Awantipora, Chersoo

Awantipora,Bijbehara, Mattan,Seer Hamdan, Aishmuqam, Yanier and Srinagar to

Gulmarg Highway passing through Narbal, Kawoosa Khalisa, Magam, Kunzer,

Cahandilora, Tungmarg and Gulmarg etc.

c) Hotspot - The hotspot locations, capturing stationary user experience are Accounts

General Office, Betaab Valley Viewpoint, Hari Singh High St., SMHS

Hospital, Srinagar Railway Station and University of Kashmir Srinagar.

d) Walk Test - The walk test conducted on 12th June 2026, covered Lal Chowk to

Ghanta Ghar capturing mobile network behaviors in crowded pedestrian

environments.

ii. The findings of this IDT report have been shared with respective TSPs for taking further

necessary action at their end. Detailed reports of IDT are made available on the TRAI website at

www.trai.gov.ifl. For any clarification or additional information, an email can be sent to

adv.catrai.gov or Regional Office of TRAI at Delhi RO can be contacted on telephone no. +91-

11-20907772.

(Vivek Khare)

Advisor, RO Delhi,

TRAI

Annexure-I

Srinagar and Gulmarg City:

a) Coverage Gap – The coverage distribution found less than the minimum specified signal strength

for the drive test route in auto-selection mode (5G/4G/3G/2G) during voice testing, is as below: -

Parameter AIRTEL BSNL RJIL VIL

Total Number of Samples captured on Drive test route 40350 40020 37548 39609

Number of Samples having poor signal strength 194 1380 167 4500

Number of Samples having limited service (No Coverage) 0 58 0 57

Note: Signal strength has been considered poor if it falls below −110 dBm for 5G & 4G, −90 dBm for

3G, and −85 dBm for 2G.

Coverage Gap observed

AIRTEL

BSNL

RJIL

Note: Plot is based on Dynamic Drive Test results only

b) Dropped Calls - The TSP-wise details of dropped calls in auto-selection mode (5G/ 4G/ 3G/ 2G)

are as below: -

Parameter AIRTEL BSNL RJIL VIL

Number of successful Calls Established 362 340 361 360

Number of dropped Calls 0 7 0 3

Locations of Dropped Calls

BSNL

VIL

Note: Dropped calls locations are shown in red colour and which can be clicked to know the exact

location (latitude and longitude) on the map

VIL

c) Call Silence Instance - The TSP-wise details of Call silence instance in Auto-selection mode

(5G/4G) are as below: -

Parameter AIRTEL BSNL RJIL VIL

Call Established

(within service provider network) 352 332 348 344

Number of silences calls for >3 Sec 0 35 2 7

Total number of silence instances for >3 Sec 0 39 2 9

Locations of Call Silence Instance

BSNL

RJIL

Note: Call silence instances are shown in red colour and which can be clicked to know the exact

location (latitude and longitude) on the map

VIL

d) Data Download and Upload throughput: The TSP-wise details of Average Download (DL) and

Upload (UL) throughput against declared typical DL/UL Throughput for month, in Auto-selection

mode (5G/4G/3G/2G) are as below: -

(i) Download Throughput

Parameter Measured

AIRTEL

(upto 5G)

BSNL

(upto 4G)

RJIL

(upto 5G)

VIL

(upto 4G)

Typical Download throughput

declared by TSP (Mbits/s) 8.41 5.00 15.00 15.00

Average Download Throughput

measured during IDT (Mbits/s) 188.64 10.77 276.92 24.14

AIRTEL

BSNL

Note: Plot is based on Dynamic Drive Test results only

RJIL

VIL

(ii) Upload Throughput

Parameter Measured

AIRTEL

(upto 5G)

BSNL

(upto 4G)

RJIL

(upto 5G)

VIL

(upto 4G)

Typical upload throughput

declared by TSP (Mbits/s) 1.11 3.00 7.00 8.00

Average Upload Throughput

measured during IDT (Mbits/s) 33.69 6.34 35.90 10.79

BSNL

AIRTEL

Note: Plot is based on Dynamic Drive Test results only

RJIL

VIL

Annexure-II

Anantnag and Pahalgam City:

a) Coverage Gap – The coverage distribution found less than the minimum specified signal strength

for the drive test route in auto-selection mode (5G/4G/3G/2G) during voice testing, is as below: -

Parameter AIRTEL BSNL RJIL VIL

Total Number of Samples captured on Drive test route 17997 16735 17914 15634

Number of Samples having poor signal strength 226 3242 365 6947

Number of Samples having limited service (No Coverage) 0 731 0 658

Note: Signal strength has been considered poor if it falls below −110 dBm for 5G & 4G, −90 dBm for

3G, and −85 dBm for 2G.

Coverage Gap observed

AIRTEL

BSNL

RJIL

Note: Plot is based on Dynamic Drive Test results only

VIL

b) Dropped Calls - The TSP-wise details of dropped calls in auto-selection mode (5G/ 4G/ 3G/ 2G)

are as below: -

Parameter AIRTEL BSNL RJIL VIL

Number of successful Calls Established 161 142 161 145

Number of dropped Calls 0 4 0 5

Locations of Dropped Calls

Note: Dropped calls locations are shown in red colour and which can be clicked to know the exact

location (latitude and longitude) on the map

BSNL

VIL

c) Call Silence Instance - The TSP-wise details of Call silence instance in Auto-selection mode

(5G/4G) are as below: -

Parameter AIRTEL BSNL RJIL VIL

Call Established

(within service provider network) 156 133 155 111

Number of silences calls for >3 Sec 1 11 2 7

Total number of silence instances for >3 Sec 1 17 2 10

Locations of Call Silence Instance

BSNL

AIRTEL

Note: Call silence instances are shown in red colour and which can be clicked to know the exact

location (latitude and longitude) on the map

VIL

RJIL

d) Data Download and Upload throughput: The TSP-wise details of Average Download (DL) and

Upload (UL) throughput against declared typical DL/UL Throughput for month, in Auto-selection

mode (5G/4G/3G/2G) are as below: -

(i) Download Throughput

Parameter Measured

AIRTEL

(upto 5G)

BSNL

(upto 4G)

RJIL

(upto 5G)

VIL

(upto 4G)

Typical Download throughput

declared by TSP (Mbits/s) 8.41 5.00 15.00 15.00

Average Download Throughput

measured during IDT (Mbits/s) 183.84 6.86 163.53 12.92

AIRTEL

BSNL

RJIL

Note: Plot is based on Dynamic Drive Test results only

VIL

(ii) Upload Throughput

Parameter Measured

AIRTEL

(upto 5G)

BSNL

(upto 4G)

RJIL

(upto 5G)

VIL

(upto 4G)

Typical upload throughput

declared by TSP (Mbits/s) 1.11 3.00 7.00 8.00

Average Upload Throughput

measured during IDT (Mbits/s) 24.43 2.91 24.98 5.79

AIRTEL

BSNL

Note: Plot is based on Dynamic Drive Test results only

RJIL

VIL

Annexure-III

Srinagar to Pahalgam Highway Route:

a) Coverage Gap – The coverage distribution found less than the minimum specified signal strength

for the drive test route in auto-selection mode (5G/4G/3G/2G) during voice testing, is as below: -

Parameter AIRTEL BSNL RJIL VIL

Total Number of Samples captured on Drive test route 7890 7878 7919 7699

Number of Samples having poor signal strength 84 1912 138 2474

Number of Samples having limited service (No Coverage) 0 31 0 0

Note: Signal strength has been considered poor if it falls below −110 dBm for 5G & 4G, −90 dBm for

3G, and −85 dBm for 2G.

Coverage Gap observed

AIRTEL

BSNL

RJIL

Note: Plot is based on Dynamic Drive Test results only

b) Dropped Calls - The TSP-wise details of dropped calls in auto-selection mode (5G/ 4G/ 3G/ 2G)

are as below: -

Parameter AIRTEL BSNL RJIL VIL

Number of successful Calls Established 40 38 41 41

Number of dropped Calls 0 0 0 4

Locations of Dropped Calls

Note: Dropped calls locations are shown in red colour and which can be clicked to know the exact

location (latitude and longitude) on the map

VIL

c) Call Silence Instance - The TSP-wise details of Call silence instance in Auto-selection mode

(5G/4G) are as below: -

Parameter AIRTEL BSNL RJIL VIL

Call Established

(within service provider network) 39 35 38 38

Number of silences calls for >3 Sec 0 5 0 1

Total number of silence instances for >3 Sec 0 9 0 1

Locations of Call Silence Instance

Note: Call silence instances are shown in red colour and which can be clicked to know the exact

location (latitude and longitude) on the map

BSNL

VIL

d) Data Download and Upload throughput: The TSP-wise details of Average Download (DL) and

Upload (UL) throughput against declared typical DL/UL Throughput for month, in Auto-selection

mode (5G/4G/3G/2G) are as below: -

(i) Download Throughput

Parameter Measured

AIRTEL

(upto 5G)

BSNL

(upto 4G)

RJIL

(upto 5G)

VIL

(upto 4G)

Typical Download throughput

declared by TSP (Mbits/s) 8.41 5.00 15.00 15.00

Average Download Throughput

measured during IDT (Mbits/s) 192.01 14.61 88.24 14.27

AIRTEL

BSNL

RJIL

Note: Plot is based on Dynamic Drive Test results only

(ii) Upload Throughput

Parameter Measured

AIRTEL

(upto 5G)

BSNL

(upto 4G)

RJIL

(upto 5G)

VIL

(upto 4G)

Typical upload throughput

declared by TSP (Mbits/s) 1.11 3.00 7.00 8.00

Average Upload Throughput

measured during IDT (Mbits/s) 34.19 8.00 32.05 5.90

AIRTEL

VIL

BSNL

RJIL

Note: Plot is based on Dynamic Drive Test results only

VIL

Annexure-IV

Srinagar to Gulmarg Highway Route:

a) Coverage Gap – The coverage distribution found less than the minimum specified signal strength

for the drive test route in auto-selection mode (5G/4G/3G/2G) during voice testing, is as below: -

Parameter AIRTEL BSNL RJIL VIL

Total Number of Samples captured on Drive test route 4876 4648 4207 4499

Number of Samples having poor signal strength 374 1586 449 2284

Number of Samples having limited service (No Coverage) 108 100 435 306

Note: Signal strength has been considered poor if it falls below −110 dBm for 5G & 4G, −90 dBm for

3G, and −85 dBm for 2G.

Coverage Gap observed

AIRTEL

BSNL

Note: Plot is based on Dynamic Drive Test results only

RJIL

VIL

b) Dropped Calls - The TSP-wise details of dropped calls in auto-selection mode (5G/ 4G/ 3G/ 2G)

are as below: -

Parameter AIRTEL BSNL RJIL VIL

Number of successful Calls Established 27 26 27 25

Number of dropped Calls 4 7 7 7

Locations of Dropped Calls

AIRTEL

BSNL

Note: Dropped calls locations are shown in red colour and which can be clicked to know the exact

location (latitude and longitude) on the map

RJIL

VIL

c) Call Silence Instance - The TSP-wise details of Call silence instance in Auto-selection mode

(5G/4G) are as below: -

Parameter AIRTEL BSNL RJIL VIL

Call Established

(within service provider network) 25 26 22 21

Number of silences calls for >3 Sec 2 7 0 1

Total number of silence instances for >3 Sec 4 7 0 1

Locations of Call Silence Instance

AIRTEL

BSNL

Note: Call silence instances are shown in red colour and which can be clicked to know the exact

location (latitude and longitude) on the map

VIL

d) Data Download and Upload throughput: The TSP-wise details of Average Download (DL) and

Upload (UL) throughput against declared typical DL/UL Throughput for month, in Auto-selection

mode (5G/4G/3G/2G) are as below: -

(i) Download Throughput

Parameter Measured

AIRTEL

(upto 5G)

BSNL

(upto 4G)

RJIL

(upto 5G)

VIL

(upto 4G)

Typical Download throughput

declared by TSP (Mbits/s) 8.41 5.00 15.00 15.00

Average Download Throughput

measured during IDT (Mbits/s) 176.89 8.82 88.14 13.80

AIRTEL

BSNL

Note: Plot is based on Dynamic Drive Test results only

RJIL

VIL

(ii) Upload Throughput

Parameter Measured

AIRTEL

(upto 5G)

BSNL

(upto 4G)

RJIL

(upto 5G)

VIL

(upto 4G)

Typical upload throughput

declared by TSP (Mbits/s) 1.11 3.00 7.00 8.00

Average Upload Throughput

measured during IDT (Mbits/s) 36.14 4.20 33.45 5.09

AIRTEL

BSNL

Note: Plot is based on Dynamic Drive Test results only

RJIL

VIL